Returns and Exchanges

RETURNING GOODS:

As we understand Buyer's remorse, you can always return your purchased items within 20 days of purchased for a STORE CREDIT or REFUND

These are the policies carefully considered attending all parties involved:

OUR POLICIES

RETURNING GOODS, if your product or purchae is Returnable, you can always send it back within 20 days of being Invoiced by US DENTAL DEPOT warehouse. 

·         Require prior authorization (mandatory RMA #) by Us Dental Depot or the manufacturer.

·         Initiate the RETURN PROCESS at your Customer Account Portal on our website www.usdentaldepot.com. Follow the steps and the system will guide you through the process.
Select the item you are willing to return.  Click the button RETURN THIS ITEM .
If Return button  it is not available, it is because :

o   the item was never eligible for returns, or

o   It is over 20 days from invoiced. (Premium accounts may have extended return windows according to the account level )

·         Once you have finished with the CANCELLATION REQUEST, an EMAIL with RMA#, Proper Instructions, in how to prepare and send the returned goods, werealready sent with your #RMA to your email inbox. All returns must be sent directly to the specified address in instruction mail

CONDITIONS FOR RETURNED GOODS

o   UN-OPENED  

o   In ORIGINAL PACKAGE  

o   SELLABLE AS NEW, and must contain product manual, all accessories, and documentation for refund, replacement, or credit. (Invoice / Proforma)

o   Received in our warehouse within 21 days of date the Return request was placed.

§  Opened packages: If returns is accepted in these conditions, they are subject to 10% of re-packaging fee in all cases. Additional charges may be assessed according to usage, accessories, manuals, Tech control for electric devices returned with signs of damage and/or any missing parts.

·         Upon acceptance of the merchandise in conformity, the purchase price will be credited to the same credit card used for the original purchase

·         Shipping costs and operational costs are not returnable/ refundable

·         FREE Return shipping costs when it is Shipping Error, wrong item, broken on shipping/ courier or unequivocal warranty.  

·         For all other reasons Customer is resposible for shipping back, or if a RETURN LABEL is requested at the administration, the cost will be deducted from the final refund.
Returning FREE SHIPPING orders (item price + shipping costs included in final price), shipping costs will be deducted from the totqal refund

·         RESTOCKING FEES Some manufacturers charge a % as Re-stocking fee might be charged by manufacturers due to Health code for restocking expenses as control, repacking Tests required to sell the product again as new. This amount will depend on manufacturer's policy and may vary from 20% to 40%

VERY IMPORTANT

You can also call and process your return on the phone +1(954) 874-6325 selecting CUSTOMER SERVICE OPTION , then English or Spanish as you prefer.

A CUSTOMER SERVICE SPECIALIST who is prepared and ready to help you with the process will follow your ticket #.
He will need to complete the same information that you would be asked for online, including any special comments / or exceptions that you consider important to report.

SALES REPS are not prepared to process returns; they won’t be able to help you.

Please DO NOT send emails with messages like “cancel my order ”. Many times, your email is different from the one on the account, you have more than 1 order, or your items have been shipped already. This makes the process very difficult, leading to unnecessary mistakes and frustrations.

Follow this link to the RETURN REQUEST FORM 

CANCELLING GOODS:

Initiate the CANCELLING PROCESS at your Customer Account Portal on our website www.usdentaldepot.com. Follow the steps and the system will guide you through the process.
Select the item you are willing to return.  Click the button RETURN THIS ITEM and follow the propmptto the end.

At that point, a confirmation email was sent to all your account registered emails.

Follow this link to the CANCELLATION REQUEST FORM 

EXEMPTIONS TO RETUNRS & CANCELLATIONS

RETURN EXEMPTIONS

The following special, customized, or government-regulated items are not returnable:

• Custom-ordered equipment * Opened consumables like Gloves for security reasons

• Products that go inside the mouth once opened ( implants - abutments - surgical instruments - endo files as an example )

• Special order items ( as & not limited to Replacement parts )

• Personalized and/or imprinted items

• Controlled drugs & PPE ( masks gloves etc. )

• Hazardous items: not returnable

• Expired products

• Non-resealable items once broken the seal

• REFURBISHED & OPEN BOXES are NOT RETURNABLE and sold under "AS IS " conditions.

• Cancellations of items with ETA longer than 20 days, you have 7 days free cancellation window since the order is placed. After that, a 20% manufacturer's cancellations/returns fee will be aplied in all cases.

CANCELLING EXEMPTIONS

• You can cancel your remaining order any time

• Some items are not eligible for cancellation after confirming your order. ( Drop shipped special or replacement parts ).

• Some exemptions could be granted but not in all cases and without costs involved by the manufacturer.

• We will always find a solution for you, if you don't want to receive the ordered products.

REFUNDS

• US DENTAL DEPOT charges a 7.5% administration fee for returns, unless an equivalent purchase is made from the same manufacturer or vendor.

• Refunds will be issued using the same payment method that was utilized for your original order, without any exceptions. Please note that NO refunds will be processed after 30 days from the date of payment.

• However, if cancellation is from customer's decision after the 30-day period, only store credit will be provided and cancellation fees will be applied.

WARRANTIES  FOLLOW THIS LINK