Terms & Conditions SmileRewards Club | US DENTAL DEPOT

Last Updated: February 2024
Welcome to the Dental Rewards® Program (Rewards Program)! These Terms and Conditions are the agreement between you and the Rewards Program owner and operator, US Dental Depot Inc. These Terms and Conditions will help you understand how the Rewards Program works.

These Terms and Conditions relate only to the Rewards Program. For terms and conditions related to a specific product, please refer to the separate document(s) that you received upon enrollment.

We may make changes to the Rewards Program, and we may add to and/or change these Terms and Conditions at any time. 
For example, we could:

• Change the number of Dental Rewards® points (points) you can earn for eligible purchases.
                 • Change the number of points required to redeem for rewards.
                 • Change rewards options based on your enrolled product(s)
                 • Impose caps and/or fees on earning and/or using points.
                 • Increase annual and/or other program fees.
                 • Cancel rewards and/or the Rewards Program

If we cancel the Rewards Program, we'll notify you at least 30 days in advance. You'll be able to earn or use
points during that time, but we may change or cancel certain rewards.

For additional information and frequently asked questions please visit us at     FAQ  SmileRewards Club 

Eligibility and enrollment:
To participate in the Rewards Program and to have an account in good standing in US Dental Depot, you must have at least one eligible purchase.
You're receiving this document because you're the primary Account holder in US Dental Depot.

You agree that:
                   • When you use points to redeem for rewards, you release US Dental Depot Inc. and all its affiliates from liability for your use of points, for the reward and how                                   you use it, and for your participation in the Rewards Program.
                   • Generally, you can't use points, and we may cancel your Rewards Account, if your account is in restricted status, cancelled or past due.
                   • You're responsible for learning about and paying any federal, state, or local taxes that may apply to earning or using points. Points may
                             be considered taxable income to you and may be reported to the IRS on Form 1099 or Form 1042-S. Please consult your tax advisor if you have questions 
                             about the tax treatment of  earning or using points.
                   • Points don't belong to you and are not your property. You can't transfer them to someone else's Rewards Account, you can't sell them, and you can't pass them
                             on as part of a legal action, such as a divorce, an inheritance or bankruptcy.
                   • The value of points varies according to how you choose to use them.


Program Terms And Conditions 
If you have an Account, this section, 'Program Terms & Conditions for Account Holders' applies to you.

Earn Points 
Condition for earning points :

                   • Silver Accounts will Earn 0.50 points per dollar spent.
                   • Gold Accounts will Earn 0.75 points per dollar spent.
                   • Platinum Accounts will Earn 1.00 points per dollar spent.
                   • Premium Accounts will Not Earn points per dollar spent.

Eligible purchase
An eligible purchase are US Dental Depot products, except:
                   • Shipping and Handling
                   • Taxes
                   • Orders at costs or Gifts / Donations


This list of eligible purchase exclusions is subject to change at any time, without notice. You will earn points for eligible purchases only if we receive timely payment. Your  account is a Consumer Account, you must pay the amount due on your statement so that we receive your payment by the Payment Due Date shown on that billing statement.

If you don't make a timely payment of amount due on your Account, any points accrued from that Account during the period covered by the billing statement will not be earned and will not post to your Rewards Account.

Contract Prices 
Check Contract prices terms here  CONTRACT PRICES Terms 

Returning products 
When you return a product you got with points, you'll get the points back in your Rewards Account, if the product is in unopened box and is in like new condition being able to be sold as new.

Using Points 
             *  You will be able to use your point to pay for products purchased at US Dental Depot Inc. After the return window of time has expired from the purchased of the 
                     product that originated the points
             * You may pay with your points for up to 50% of your invoice excluding any shipping, handling, and taxes.
             * You can exchange you points for a US Dental Depot Gift cards with points that have at least 90 days in the account. US Dental Depot reserves at its own discretion to
                     set the minimum and  maximum amount of the Gift Cards.

Using Points for Statement Credit or pay for orders 
Account Holders can use points for a statement credit.       

How it Works :
               • Once you redeem, the statement credit will generally appear within 48 hours, but points will be deducted from your Rewards Account immediately.
               • If we process the statement credit after your Account closing date, it will appear on your next statement.
               • All redemptions are final and cannot be reversed or expedited.

You must redeem points worth at least $100 to Use Points for a Statement Credit.

When you cancel or unenroll your Account
What happens to the points in your Rewards Account when you cancel or unenroll your Account from the Dental Rewards program.
You will immediately lose all the points in your Rewards Account if you cancel or unenroll your account.

When you engage in, or attempt to engage in fraud, abuse, misuse, or game the Dental Rewards program. 
If we determine in our sole judgment that you engaged in fraud, abuse, misuse, or gaming in connection with earning or using points or that you may attempt to do so,
we may:

               • Temporarily suspend your ability to earn or use points.
               • Take away any points in your Rewards Account, even if it results in a negative point balance.
               • Cancel your Account.

The Rewards Program is intended to benefit US Dental Depot Customers.

Sending a Claim Notice 
Before beginning a lawsuit, mediation, or arbitration, you and we agree to send a written notice (a claim notice) to each party against whom a claim is asserted, in order to
provide an opportunity to resolve the claim informally or through mediation. The claim notice must describe the claim and state the specific relief demanded. Notice to you may be provided by your billing statement or sent to your billing address. Notice to us must include your name, address and Account number and be sent to:
US Dental Depot Inc.
522 NW 77th St. Boca Raton - Florida 33487

If the claim proceeds to arbitration, the amount of any relief demanded in a claim notice will not be disclosed to the arbitrator until after the arbitrator rules.
Mediation
In mediation, a neutral mediator helps parties resolve a claim. The mediator does not decide the claim but helps parties reach agreement. Before beginning mediation, you or we must first send a claim notice. Within 30 days after sending or receiving a claim notice, you or we may submit the claim to JAMS (1-800-352-5267, jamsadr.com) or the American Arbitration Association ("AAA") (1-800-778-7879, adr.org) for mediation. All mediation-related communications are confidential, inadmissible in court and not subject to discovery. All applicable statutes of limitation will be tolled from the date you or we send the claim notice until termination of the mediation. The submission or failure to submit a claim to mediation will not affect your or our right to elect arbitration.
Arbitration
You or we may elect to resolve any claim by individual arbitration. Claims are decided by a neutral arbitrator.

If arbitration is chosen by any party, neither you nor we will have the right to litigate that claim in court or have a jury trial on that claim. Further, you and we
will not have the right to participate in a representative capacity or as a member of any class pertaining to any claim subject to arbitration.
Arbitration procedures are generally simpler than the rules that apply in court, and discovery is more limited. The arbitrator's authority is limited to claims
between you and us alone. Claims may not be joined or consolidated unless you and we agree in writing. An arbitration award and any judgment confirming it
will apply only to the specific case and cannot be used in any other case except to enforce the award. The arbitrator's decisions are as enforceable as any court
order and are subject to very limited review by a court.
Except as set forth below, the arbitrator's decision will be final and binding. Other rights you or we would have in court may also not be available in arbitration.

Initiating Arbitration
Before beginning arbitration, you or we must first send a claim notice. Claims will be referred to either JAMS or AAA, as selected by the party electing arbitration.
Claims will be resolved pursuant to this Arbitration provision and the selected organization's rules in effect when the claim is filed, except where those rules
conflict with these Terms & Conditions. If we choose the organization, you may select the other within 30 days after receiving notice of our selection. Contact
JAMS or AAA to begin an arbitration or for other information. Claims also may be referred to another arbitration organization if you and we agree in writing
or to an arbitrator appointed pursuant to section 5 of the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (FAA). We will not elect arbitration for any claim you file in
small claims court, so long as the claim is individual and pending only in that court. You or we may otherwise elect to arbitrate any claim at any time
unless it has been filed in court and trial has begun or final judgment has been entered. Either you or we may delay enforcing or not exercise rights under this
Arbitration provision, including the right to arbitrate a claim, without waiving the right to exercise or enforce those rights.
Limitations on Arbitration
If either party elects to resolve a claim by arbitration, that claim will be arbitrated on an individual basis. There will be no right or authority for any claims to be arbitrated on a class action basis or on bases involving claims brought in a purported representative capacity on behalf of the general public, other Account Holdersor other persons similarly situated.

Notwithstanding any other provision and without waiving the right to appeal such decision, if any portion of these Limitations on Arbitration is deemed invalid or
unenforceable, then the entire Arbitration provision (other than this sentence) will not apply.

Arbitration Procedures
This Arbitration provision is governed by the FAA. The arbitrator will apply applicable substantive law, statutes of limitations and privileges. The arbitrator will not apply any federal or state rules of civil procedure  or evidence in matters relating to evidence or discovery. Subject to the Limitations on Arbitration, the arbitrator may otherwise award any relief available in court. You and we agree that the arbitration will be confidential. You and we agree that we will not disclose the content of the arbitration proceeding or its outcome to anyone, but you or we may notify any government authority of the claim as permitted or required by law.
If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents, through a telephonic hearing, or by an in person hearing. At any party's request, the arbitrator will provide a brief written explanation of the award. The arbitrator's award will be final and binding, subject to each party's right to appeal as stated in this section and/or to challenge or appeal an arbitration award pursuant to the FAA. To initiate an appeal, a party must notify the arbitration organization and all parties in writing within 35 days after the arbitrator's award is issued. The arbitration organization will appoint a three-arbitrator panel to decide anew, by majority vote based on written submissions, any aspect of the decision objected to. The appeal will otherwise proceed pursuant to the arbitration organization's appellate rules. Judgment upon any award may be entered in any court having jurisdiction. At your election, arbitration hearings will take place in the federal judicial district of your residence.
Arbitration Fees and Costs
You will be responsible for paying your share of any arbitration fees (including filing, administrative, hearing or other fees), but only up to the amount of the filing fees you would have incurred if you had brought a claim in court. We will be responsible for any additional arbitration fees. At your written request, we will consider in good faith making a temporary advance of your share of any arbitration fees, or paying for the reasonable fees of an expert appointed by the arbitrator for good cause.
Additional Arbitration Awards
If the arbitrator rules in your favor for an amount greater than any final offer we made before the final hearing in arbitration, the arbitrator's award will include:
1. Any money to which you are entitled, but in no case less than $5,000; and
2. Any reasonable attorneys' fees, costs and expert and other witness fees.

If you have an Account, this section, 'Program Terms & Conditions for Account Holders' applies to you.